The function of having works, irrespective of format, issued for sale or general distribution internally or to the public.  Includes drafting, manual or electronic production (design, layout, typesetting, printing etc.), marketing, and supply of publications by the organisation.  Includes  external publications (such as technical papers, issue papers, articles for professional journals and reports) and leaflets which aim to promote the services and public image of the organisation; and internal publications (such as newsletters, circulars, procedure manuals etc.). Also includes multi-media publications, CD ROM and online information services.