Maintain optimum performance of all cutting machines, plotters and other Lectra D-CAM equipment with a Hardware Assistance subscription. Combined with Remote Expertise, this service provides access to specialists worldwide and includes on-site support for all hardware-related problems.If a problem cannot be resolved over the phone, an on-site specialist will respond to your need within 4, 6, 12, 24 or 48 hours epending on your contract).