Effective knowledge management is a core competence that will present companies with a key advantage over their peers in the dynamic global economy of the 21st century. As companies emerge from re-structuring, downsizing and business process re-engineering programmes, many are realising that they have neglected vital knowledge built-up over decades. At the same time they are becoming aware of the opportunities and threats presented by e-business, and are recognising the need to share the new knowledge and skills of the digital economy. To meet these challenges and achieve a competitive edge, they must formulate and implement strategies based on innovation, technology and the development of intellectual capital.